Official Privacy Policy

Your Privacy Our Priority

club7 is fully committed to protecting the personal information of every player. This policy explains how we collect, store, use and safeguard your data in accordance with international security standards.

Effective: 1 January 2026

Malay & English

International licensing

Our Commitment

Six Data Protection Principles of club7

Each principle below reflects how club7 manages your personal information transparently and responsibly.

Purpose-Based Collection

club7 only collects information that is genuinely necessary to operate the service, process payments and ensure the security of your account. No excess data is collected without clear justification.

Guaranteed Confidentiality

Your personal information will not be sold, rented or shared with any third party without your consent, unless required by law or legitimate operational necessity.

Data Encryption

All information transmitted between your device and club7's servers is protected using SSL/TLS encryption technology. Sensitive data such as payment details is stored in encrypted format.

Player Access Rights

You have the right to request review, correction or deletion of your personal information at any time. Contact our customer service to submit such a request.

Retention Period

Data is only retained for as long as needed for the original purpose of collection or as required by international licensing and relevant legal requirements.

Communication Control

You can choose to receive or opt out of marketing communications from club7. This preference can be updated through your account settings or by contacting our support team.

Information We Collect
How Information Is Used
Information Sharing
Data Security
Cookies and Tracking Technologies
Your Rights
Third-Party Links
Policy Amendments
Contact Us

Updated: 1 January 2026

1. Information We Collect

In operating the club7 online betting platform, we collect your personal information through several means. All information is collected on the basis of a legitimate purpose and is necessary to ensure the service runs safely, smoothly and in accordance with the international licensing that club7 complies with.

Account Registration Information

When you register a new account at club7, we collect the following information:

Full name as shown on your identity card (MyKad) or passport
Date of birth — to verify that you are 21 years of age or older
An active email address
Mobile phone number
Username and password of your own choosing
Country and region of residence

Age Verification: club7 only accepts members aged 21 and above. Proof of age may be requested at any time for licensing compliance purposes.

Financial and Payment Information

To process deposits and withdrawals securely, club7 may collect information related to the payment methods you use, including e-wallet numbers (Touch 'n Go eWallet, ShopeePay), DuitNow account details, FPX information for online banking, and cryptocurrency wallet addresses (USDT, BTC, ETH). Your card number or bank account password is not stored by club7 under any circumstances.

Platform Activity Information

We also automatically record platform usage activity, such as betting history, login and logout times, device type used, IP address, and game preferences. This data is used solely for account security and service improvement.

2. How Information Is Used

club7 uses the information collected for the following purposes:

Account management — creating, verifying and managing your player account securely
Transaction processing — processing deposits and withdrawals with accurate details
Licensing compliance — meeting Know Your Customer (KYC) requirements and international licensing legal obligations
Platform security — detecting suspicious activity, fraud attempts and multiple account usage
Customer support — enabling club7's 24/7 support team to assist you more effectively
Service improvement — analysing usage patterns to enhance the platform experience
Promotional communications — sending bonus information and platform updates, subject to your preferences

In all cases, club7's use of data is limited to the purposes stated at the time of collection or purposes consistent with them. We will not use your data for any other purpose without first notifying you and obtaining your consent.

3. Information Sharing

club7 firmly upholds the principle that your personal information is confidential. We do not sell or rent your data to any third party for their own commercial purposes.

Authorised Service Providers

In certain circumstances, club7 shares limited personal data with trusted service providers, including payment processors, licensed game technology providers and identity verification service providers. All such parties are bound by strict confidentiality agreements and are not permitted to use your data outside the scope of the services defined.

Legal Requirements

club7 may disclose personal information when required by law, court order, or a competent authority in the context of financial crime, fraud or money laundering investigations. Such disclosure is made upon receipt of a valid official request and only to the extent necessary.

club7 will not share your information with third-party advertisers or external analytics companies without your explicit consent.

4. Data Security

Strong technical and organisational protections are applied across club7's infrastructure to keep your data safe at all times. Measures in place include:

256-bit SSL/TLS encryption on all communications between your device and club7's servers
Password storage in hashed format using the latest cryptographic algorithms
Strict internal access controls — only authorised staff can access sensitive data
Regular security audits by independent third parties
Real-time monitoring systems for cyberattacks and unauthorised access attempts
Secure and encrypted data backups

While club7 takes all reasonable steps to protect your data, no digital system can guarantee absolute security. In the event of a security breach that may affect your data, club7 will notify you within a reasonable time via email or platform notification.

5. Cookies and Tracking Technologies

The club7 platform uses cookies and similar technologies to improve the user experience and ensure the platform functions properly.

Types of Cookies Used

Session cookies — required to maintain your login status while using the platform
Preference cookies — store your language, display and preference settings
Analytics cookies — collect anonymous usage data for platform improvement purposes
Security cookies — help detect unauthorised access attempts

You can control and manage cookie settings through your web browser settings. However, disabling certain cookies may affect platform functionality.

6. Your Rights

As a club7 user, you have the following rights regarding your personal information:

Right of access — you can request a copy of the personal information held by club7
Right to correction — you can request correction of information that is inaccurate or incomplete
Right to deletion — in certain circumstances, you can request deletion of your data, subject to licensing requirements
Right to object — you can object to the use of your data for direct marketing purposes
Right to withdraw consent — consent given can be withdrawn at any time

To exercise any of the above rights, contact club7 customer service, which operates 24/7 via live chat or email. Requests will be processed within a reasonable time and you will be informed of the outcome.

7. Third-Party Links

The club7 platform may contain links to third-party websites in certain contexts, such as payment providers or licensing bodies. club7 is not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of any third-party website before providing your personal information.

8. Privacy Policy Amendments

club7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, licensing requirements, or applicable laws. Any material changes will be communicated to you via your registered email or a prominent notification on the platform.

Continued use of the club7 platform after a change notification has been published will be considered acceptance of the amendment. If you do not agree with any changes, you have the right to stop using the platform and close your account.

The latest effective date of this Privacy Policy is 1 January 2026. Previous versions are available upon request through customer support.

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how club7 handles your personal information, please contact us:

Live Chat: Available 24/7 directly on the club7 platform
Support email: [email protected]
Support languages: Bahasa Melayu and English

The club7 customer service team is always ready to assist you and will respond to every privacy-related enquiry with care and transparency.

FAQ

Frequently Asked Questions Privacy Policy

Answers to common questions about privacy and data protection at club7.

Yes. club7 uses SSL/TLS encryption on all communications, strict internal access controls, and undergoes regular security audits. Your information is stored in a secure server environment and only authorised staff can access it.

Not at all. club7 does not sell, rent or disclose your personal information to third parties for their commercial purposes. Your data is only shared with trusted service providers within the limited scope set by confidentiality agreements, or when required by law.

You can contact club7 customer service via live chat or email to submit an account and data deletion request. The request will be processed in accordance with international licensing requirements, which may require club7 to retain certain transaction records for a specified period.

Identity verification is a standard requirement of international licensing for online betting platforms. This Know Your Customer (KYC) process ensures that only individuals aged 21 and above register, and helps prevent fraud and money laundering. All submitted documents are stored securely and used only for verification purposes.

Yes. You can stop receiving marketing communications by updating your preferences in your account settings, or by contacting club7 customer service. Emails related to your account security and transactions will still be sent as they are part of the core service.

Personal information is retained for as long as needed for the original purpose of collection, or as required by applicable licensing and legal requirements. After an account is closed, certain records may need to be kept for a specified period for compliance and potential dispute purposes.

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