Responsible Gambling
with club7
club7 believes that online betting should be done with awareness, control, and safety in mind. This page outlines our approach to player protection, personal controls, and the support resources available to you.
This platform is for individuals aged 21 and above only. Play responsibly.
Six Pillars of Player Protection
club7 applies responsible gambling standards to every aspect of our platform — from account registration through to the withdrawal process.
Age 21+ Verification
Every player who registers at club7 must go through an age verification process. Only individuals aged 21 and above are permitted to use our platform. This is not just a technical requirement — it is our moral responsibility.
Self-Exclusion
Players who feel they need a break from gambling can request self-exclusion through our 24/7 support. The exclusion period will be fully enforced without exception.
Deposit & Betting Limits
Players can set daily deposit limits or betting limits to manage their spending. Contact our support team to activate these settings on your account at any time.
Temporary Break
Beyond long-term self-exclusion, players can also request a temporary account suspension for one day, one week, or one month — a useful option when you need a short pause.
Promotional Content Control
Players can request to stop receiving promotional communications such as bonuses and special offers at any time. We respect this decision and will action it promptly.
24/7 Support in Malay
The club7 customer support team is available 24 hours a day, 7 days a week via live chat and email, in both Malay and English. Do not hesitate to reach out if you need assistance.
Understanding Gambling Risks
Online gambling is a form of entertainment. However, like any leisure activity, it needs to be managed well so it does not negatively affect you or your loved ones.
Warning Signs
Watch for the following signs that may indicate a gambling problem is developing:
- Betting with money that should be used for daily needs such as rent or food
- Continuing to bet despite heavy losses in an attempt to "win back" money
- Lying to family or friends about how much time or money is being spent on gambling
- Feeling restless, irritable, or anxious when unable to gamble
- Neglecting work, family, or social responsibilities because of gambling
- Borrowing money or selling possessions to fund gambling
Gambling as Entertainment
A healthy approach to gambling means setting time and money limits before you start playing, and sticking to them. Do not treat gambling as a way to earn regular income or to solve financial problems. Every game has a house edge, which means that over the long term, outcomes are random and cannot be guaranteed.
How to Get Help
If you or someone you know is facing problems related to gambling, the most important first step is to acknowledge the problem and seek support.
Contacting club7 for Help
To request self-exclusion, set betting limits, or simply talk to us about your concerns, contact the club7 customer support team via:
- Live chat 24/7 — access directly from the club7 site after logging in to your account
- Email: [email protected] — we will respond promptly
All requests are handled with complete confidentiality and professionalism.
💡 Responsible Gambling Tips
- Set a money limit before playing and stick to it
- Set a time limit — use a timer if needed
- Do not play under the influence of alcohol or emotional stress
- Take regular breaks while playing
- Remember that outcomes are random — no strategy guarantees a win
- Gambling is entertainment, not a source of income
How to Request Self-Exclusion
Self-exclusion is the most effective protection tool available. Here are the steps to request self-exclusion on your club7 account.
Log in to your club7 account
Access your account on the club7 site. Make sure you log in using the correct username and password.
Contact customer support
Open the live chat or send an email to our team. State that you would like to request self-exclusion.
Choose your exclusion period
Let our agent know how long you would like to be excluded. The selected period will be enforced immediately.
Confirmation is carried out by our team
Our support team will confirm the request and close access to your account promptly. You will receive confirmation by email.
Protecting Minors
club7 takes the issue of child and minor protection very seriously. We implement various technical measures and procedures to ensure this platform cannot be accessed by anyone under the age of 21.
Responsibility of Parents and Guardians
If you share a device with children or minor dependants, we encourage you to take the following steps to prevent unintended access:
- Do not save your club7 account password in the web browser on a shared device
- Log out of your club7 account every time you finish using it
- Use parental control software on shared devices
- Keep your account details — username and password — secure and not easily accessible to others
Reporting Underage Access
If you suspect that someone under the age of 21 is using the club7 platform, please report it to our support team immediately via live chat or email. Such reports will be investigated and action will be taken without delay.
Questions About Responsible Gambling
Play Responsibly at club7
Learn more about the club7 platform — games, promotions, and how we ensure a safe and responsible betting experience for every player.